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03 Jul

Complaints Procedures

July 3 @ 6:00 pm - 8:30 pm

Complaints Procedures
Target Audience
All Governors, Heads & Complaints Officers
Course Description
The aim of this course is to promote best practice in the
handling of complaints, from first contact with the school
through to the formal complaints panel hearing
·· The law applicable to complaints
·· What a complaint is and who can complain
·· The Diocesan Complaints Procedure
·· The role of the Chair and the Clerk to the panel
·· A mock complaints panel hearing
Course Leader(s)
Mary Ryan


Complaints 030719

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Event Details

Date: July 3 @ 6:00 pm - 8:30 pm
Time: 6:00 pm - 8:30 pm
Venue: Nicholas Breakspear
Address: 125 Colney Heath Ln
Organizer Name: Mary Ryan